FAQ
Is there a long-term lease?
No, the rental agreement is month-to-month.
When is my rental fee due?
Your rent is due on the first (1st) day of each calendar month. If payment is not received by the end of the day on the 6th, a late fee of $20 per month will be applied and your unit will be over locked.
Will I receive a monthly "bill"?
We do not send a monthly bill, rent is due on the first day of each calendar month, in advance and without demand.
What forms of payment do you accept?
We accept cash, check, money order and major credit cards. We offer a paperless automatic payment system from your credit or debit charge card.
What may I store?
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed. Food is prohibited.
How tall / wide are your doors?
Door sizes vary by unit size and range from 9’ to 11’ wide and are 10’ tall. Our doors are roll-up doors are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.
Do I need to provide my own lock?
Yes, you must provide your own lock. Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks periodically. When you move out you must remove your lock.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or giving them your key. You remain responsible for your obligations on the lease/rental agreement regardless. Leases/rental agreements may not be transferred.
Can I share access to the space with my family and coworkers?
Yes, you decide who may have access to your storage unit.
What if I or one of my guests damages my unit or another building or fixture on the property?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
How do I get my deposit back when I move out?
If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund from the manager. If you qualify, a check will be processed and mailed to your forwarding address.
Can I get a refund?
No, it is our policy that our self-storage facility does not prorate rental payments for any partial months.
What are the office hours?
We do not have an on-site office, however the owner is available to meet clients at the site by appointment.
What are the gate hours?
Access is 7 days a week, 24 hours a day.
What happens if I lose the key to my storage unit?
You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your storage unit.